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2026-10-20

2026-10-20

Zendesk pushes AI from answering questions to finishing onboarding tasks

via Zendesk

Zendesk has introduced Employee Service AI Agents and Advanced Action Flows, which carry out multi-step internal processes such as onboarding, offboarding, access approvals and employment verification letters end to end. Some 300 early-access customers ran 6 million workflow executions in five weeks, which Zendesk estimates saved 500,000 hours of manual work.

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